Comments and complaints
We want you to be totally satisfied with the level of
care and facilities at The London Clinic during your stay with us.
We welcome all comments and are constantly seeking ways to improve
the quality of our care and services to patients.
We value your opinions and seek to gain feedback in a number of
ways. We commission a survey of patient satisfaction that is
carried out by an independent party, and when you leave the
hospital you will receive a patient questionnaire which we hope you
will complete and return.
We also have a providing
comments or making complaints leaflet which explains our
complaints process and which you can use to raise concerns. Copies
can also be found throughout The London Clinic.
In the unlikely event that we are unable to resolve your
complaint, you will be advised, if appropriate, on how to take the
matter forward to the adjudication process operated independently
by the Independent Healthcare Advisory
Services (IHAS).
A full copy of the IHAS Code of Practice can be obtained by
writing to the IHAS at the following address:
| Contact details
Telephone
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Independent Healthcare Advisory Services
Centrepoint
103 New Oxford Street
London WC1A 1DU
020 7379 7721
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The London Clinic is registered under the National Care
Standards Act 2000 with the Care Quality Commission (CQC).
If you wish, you may complain directly to the CQC, although the
commission may decide that the complaint should be considered at a
local level first and return it to the hospital for action.
A copy of the commission’s most recent inspection report on The
London Clinic is available on request from the CQC, or from the
office of the Chief Executive.
A copy may be viewed or downloaded from the CQC website on:
www.cqc.org.uk
The Care Quality Commission can be contacted at:
| Contact details
Telephone
Email
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Healthcare Commission
Finsbury Tower
103-105 Bunhill Row
London EC1Y 8TG
03000 61 61 61
enquiries@cqc.org.uk
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